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Digital Navigator Network

Helping people and families access technology, digital literacy, and more! 

Access to the internet and digital devices is essential in today’s world.

It allows people to participate in society, democracy and the economy. Without these vital resources, children and families cannot fully engage in virtual schooling, social connections, job opportunities, and more.

United Way of Greater Philadelphia and Southern New Jersey’s Digital Navigator Network offers services to people requiring one-to-one dedicated support in accessing and using technology — and getting connected is just a phone call away. 

The Digital Navigator Network includes four counties: Philadelphia, Montgomery, Delaware, and Allegheny Counties. By calling 211 and speaking with a Digital Navigator, people can find support locating low-cost computers, internet access, getting online, PHLConnectED, digital literacy, and more.   

With your support, we can grow this program to connect vital digital services to families in need across Greater Philadelphia and Southern New Jersey.  


2023 Objectives & Goals

1 in 5 American households aren’t connected to the internet, which is essential for employment, education, healthcare, and civic life. With support from Comcast, we’re excited to launch a new multi-year effort to expand United Way’s Digital Navigator Network to four counties. 

Efforts will prioritize the lowest connected priority zip codes, as well as callers from low-income households, households with K-12 students, and callers requesting language support.


Minimum goal of people to connect in Philadelphia County in FY24


Minimum goal of people to connect in Allegheny County in FY24


Minimum goal of people to connect in Montgomery and Delaware County in FY24

Society is moving virtual and having access to the devices, connectivity, and technology skills is critical to helping
individuals fully participate in all facets of society.
- Amina Omar, Lead, Community Resiliency

Connect to help

Digital Navigator Services and resources available through 211 include:

  • Signing up for free or affordable internet access
  • Obtaining low-cost computers and devices  
  • Getting basic technical support
  • Troubleshooting connectivity issues
  • Participating in PHLConnectED
  • Finding digital literacy programs and classes  

Learn more on HOW TO connect to a 211 digital Navigator