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Celebrating a Helpline of Hope this 211 Day

February 11 is 211 Day!

To celebrate, we are spotlighting the impact the Helpline—our region’s go-to navigator of community resources—had last year.

Navigating complex systems is a daunting task, especially when under stress. 211 is a one-stop-shop for people and providers trying to connect to support.

211 connects people and families to emergency assistance and everyday essentials. From housing, utility support, and job-readiness programs to senior care options, violence prevention, and internet connectivity, 211 helps people navigate the offerings of more than 10,000 services throughout the region. It is free, confidential, available 24/7, and offered in 150+ languages.

This 211 Day, we invite you to read our newly released Impact Summary on how the Helpline supported the Greater Philadelphia region (plus goals for growth after expanding offerings to more pockets of the Commonwealth).

“Thank you for calling back to check on me. No one has ever done that for me in my entire life.” - Sandra

What’s inside?
  • Learn about the various services available when people call, text, or chat online. And find out which services were most requested by our neighbors, who reached out, and how many calls were received.
  • Hear five firsthand testimonials from Helpline callers. What was their experience? How did Resource Navigators connect them to support?
  • Read how the Digital Navigator Network has grown to connect neighbors to the internet, free or affordable devices, and training.

Read the full report here!

“I’ve had one serious setback after another. I appreciate everything 211 has done for me.” - Chris

And don’t forget! The 211 Helpline also hosts Philadelphia’s Violence Prevention Hotline.

Thank you to our partners who we couldn’t do this work without. You make 211 a helpline of hope: 211NJ; ACLAMO; Beyond Literacy; Chester Education Foundation; the City of Philadelphia; Drexel University’s exCITe Center; Esperanza; Goodwill of Southwestern PA; Literacy Council of Norristown; Literacy Pittsburgh; Media Fellowship House; PA211; Southeast Asian Mutual Assistance Association Coalition (SEAMAAC)

When you make a gift to support services like United Way's 211 Helpline, you are helping self-determined families stay afloat during tough times and position themselves to thrive. Consider making a gift today!